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Device: Moto g7 (not plus, power, play, or stylus)

OS: Android 10

Debug text: [FMOD] Please add an 'FMOD Studio Listener' component to your a camera in the scene for correct 3D positioning of sounds.

Scanner version: 2.72.1 downloaded May 21, 2021

Problem: When opening the scanner, it hangs on the login screen (hexagon, after the Niantic balloon logo). The error message says "Ingress requires a secure login. Please check your internet connection and try again."

Troubleshooting attempted: Location settings and permissions enabled. Checked on home WiFi and also strong signal LTE. Uninstalled and reinstalled. Restarted device and checked for system update (up-to-date). Access to my Google account is unaffected. Access to this community and the Intel map are unaffected.

Ticket submitted: May 29, 2021 #13477843

7 votes

New Report · Last Updated


  • jontebulajontebula ✭✭✭✭

    Did you use VPN?

  • PhantomR1982PhantomR1982 ✭✭✭

    This is the start of the same problem I've been having for a year with the (FMOD) issue so I know where your coming from it also rendered the end of my ingress play,I hope you at least get a fix or @NianticBrian or @NianticCasey take note of this but I highly doubt it.

    The secure login via LTE I had this briefly when my Mobile network was struggling where I was to connect to anything above a 3G signal and it still does but as I moved slightly away from the blackspot and it connected back to a 4G/4G+ Connection it logged in fine however connection via WiFi was fine.

    1 thing to check is that both your 4G/LTE Connection isn't turned on at the same time as your WiFi signal as recently I've been seeing that while my 4G Was connected the WiFi was still looking for my home network or a compatible one and it wasnt tracking my walking until I turned off the WiFi button then all of a sudden my walked progress on the 4G Signal appeared.

    Its a stupid glitch but I can't test this under ingress sadly but I saw this happen under pogo which i've had to get into as I'm no longer an active agent.

    Its weird as the app is actually working as I sent myself a comms message to my device and it received it but I still couldn't view it in the scanner.

  • CatrpilrQueenCatrpilrQueen ✭✭✭

    No VPN

  • CatrpilrQueenCatrpilrQueen ✭✭✭

    Able to login and play on an old device (Moto G5) with no problem (except it being painful) so it's not an account issue.

  • CatrpilrQueenCatrpilrQueen ✭✭✭

    I received a support email suggesting I start the scanner on stable wifi then switch to data only. This doesn't fix the problem. The connection is stable enough that I can hotspot with the device (g7) and run ingress on a second device (moto G5). But I would love to not carry two phones while ingressing, for all the obvious reasons.


  • mortuusmortuus ✭✭✭✭✭

    maybe try factory reset phone?

  • MetransMetrans ✭✭

    Ich habe das gleiche Problem und kann mich auch nur mit WLAN einloggen. Eine Lösung wäre schön.

  • Guess I'm going to have to cancel my CORE subscription until this is resolved:


    June 06, 2021, 08:37 -0400

    Hello again,

    We believe the problem might have occurred due to some specification error on your device which might have not met the device requirement.

    Please try accessing your account on a different device which meets the supported device requirements. However, we'll share this inputs with our team for further investigation. If any information is needed, we'll contact you.

    Feel free to contact us for any other questions.

  • PhantomR1982PhantomR1982 ✭✭✭
    edited June 10

    Sounds like the classic "we are no pursuing this any further response" that they like to give people,they have no intention to get back to the players and just want us to stay quiet don't you agree @NianticVK ??

    I wouldn't blame you if you cancelled your C.O.R.E membership @CatrpilrQueen why should they have your money and not fix the issues in the game.

    I've lost all faith in them as a company and until they can prove to me otherwise that they are listening and making things better for everyone and not just myself then they have lost my respect.

  • SeaFoamSoulSeaFoamSoul ✭✭✭

    Seems odd that the g7 would not load while it runs on an earlier model in the same line (g5) with no issues, if it were a problem meeting the requirements. As an aside, I run Ingress on the g7 stylus with no problem whatsoever.

    Really disappointing response, especially for a paid subscriber.

    Is that really the end of the support for this player @NianticBrian?

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