[2.72.1] 2 finger pinch zoom is not working and black out.

This seems to be happening only on the iPhone SE 2.

I use 2 finger pinch out/in zoom and screen is black out.

https://share.icloud.com/photos/0JT-vPdexhdaU2Ks_B6idUfiA

When I use 1 finger zoom out/in, zoom is working. But, 2 finger pinch out/in is definitely black out.

https://share.icloud.com/photos/0YJzQRcRark-nFzonEShvaqXA

I usually use 2 finger pinch zoom. It is very inconvenient. 2 finger pinch zoom is working on my iPhone SE 2 by 2.71.1.

Please confirm this bug.

(iPhone SE 2/ iOS 14.5)

29
29 votes

Working On A Fix · Last Updated

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Comments

  • InvestigateXMInvestigateXM ✭✭✭✭✭
    edited May 25

    That is an... interesting bug. I don't have an iPhone, so I can't try myself, but I think this may have to do with Ingress being updated to a newer Unity version, which screwed something up with iOS.

    Does this happen everywhere (remote, link, attack or drone view), or only on the main map?

    EDIT: I also just saw that someone posted what looks like the same bug on Reddit: https://www.reddit.com/r/Ingress/comments/nko1lm/drone_footage_goes_dark_when_i_try_to_zoom_out/

  • norinori2222norinori2222 ✭✭✭

    @InvestigateXM Yes! I use 2 finger pinch on remote, link, attack and drone view, screen is black out. Once screen is black out, I have to restart app.

  • RushdieRRRushdieRR ✭✭✭✭

    This seems to be happening only on the iPhone SE 2.

    I am informing that 2 finger pinch out / in zoom works fine on the iPhone 7 Plus iOs 14.5.1. 

  • InvestigateXMInvestigateXM ✭✭✭✭✭

    Could you try setting the phones language to English? Maybe, just maaayybe it's a problem with the language settings, Japanese, in this case.

  • iffeliffel ✭✭

    My iPhone SE 2/ iOS 14.5 is on English and I have the same issue since the update of the client

  • norinori2222norinori2222 ✭✭✭

    @InvestigateXM https://share.icloud.com/photos/0ITkMc1Ywm1qPfOnaG-Fb5sOg

    I changed the language setting of ingress to English and launch, pinched out on the attack screen. It is the same. The screen became black out.

  • edited May 25

    Investigating, but I can't currently repro on iOS 14.5.1 (en-us) on iPhone 8 or iPhone XR. It could also be that this is specific to a given model, like iPhone SE 2. We'll check, thank you.

  • I can confirm this error happening on the SE2 but not on 6s.

  • Can also confirm this bug on iphone SE 2. I’m still on iOS 14.4 though, will update to 14.6 now and check again.

  • InvestigateXMInvestigateXM ✭✭✭✭✭

    All reports till now mention the SE 2, so that's likely the culprit.

  • tlkh2311tlkh2311 ✭✭

    Can Reproduce with SE2 and iOS 14.4.2

  • GEEFIVEGEEFIVE ✭✭
    edited May 25

    I have the same problem on my iPad Pro (12,9", 4th gen.); iOS 14.6.

    (No problem on my iPhone Xs Max; iOS 14.6.)

  • unfortunately persists after update to iOS 14.6.

    and it is not just pinching but also expanding, so probably any 2-finger gesture.

  • AlGerasinAlGerasin ✭✭

    When you touch it with two fingers, the screen turns black! You can't change the scale.

    iPhone 2020 SE iOS 14.6

    При касании экрана 2 пальцами, экран становятся чёрным, не возможно изменить масштаб.

  • Jo0LzJo0Lz ✭✭✭✭✭

    iPhone 12 Pro Max, iOS 14.6, Ingress 2.72.1. No issues at all.

  • CarlTheLlamaCarlTheLlama ✭✭
    edited May 26

    I am on an iPhone SE second gen and this just started after I updated, I can play and do things, but the second I put a second finger on the screen and try to rotate or zoom, the screen goes black and the sounds keep playing but there is seemingly nothing I can try to interact with without restarting. This seemed to have just started after I let it update to IOS 14.5. Going to try and update to 14.6 and see if this stops. Running on the English language. On Version 2.72.1

    Note 1: Single Finger rotate works. but just touching the screen with 2 fingers causes it to go black, don't even have to attempt to make a gesture.

  • на русском языке тоже чёрный екран после жеста. iphone SE 2020 ios13.5.1

  • Same issue here. iPhone SE - Zoom out turns everything black in both standard and drone view.

  • Upgrading IOS and rebooting the phone did nothing to help.

    You can rotate with one finger, but the second you put 2 fingers on the screen it goes black. Sometimes the messages will stay on the screen and the sound keeps playing, but it ultimately becomes unresponsive.

  • typh69typh69 ✭✭

    I have same issue on my iphone Se2 : black screen after zooming with 2 fingers. I cannot identified if it came from ios 14.6 or ingress 2.72.1 update because i did not use ingress during last week-end.

  • WaxineWaxine ✭✭

    Same here on iPad Pro 2nd gen. With 14.4.2

    I am so used to use 2 fingers and zoom, screen goes black immediately.

    My partner has the same issue with ios 14.6, also iPad Pro 2nd gen.

  • t134t134 ✭✭

    I'm having the same problem. I took a video.

    https://twitter.com/t134resistance/status/1398052670200418310?s=21

    I put a second finger on the screen and try to rotate or zoom, the screen goes black and the sounds.

    iPhoneSE2 ios14.4.2 ingress 2.72.1

  • I having same problems.

    I put a second finger on the screen and try to rotate or zoom, the screen goes black.

    iphone SE 2 gen, iOS 13.6.1, ingress 2.72.1

  • I'm also having this problem. One commenter said a one-finger approach is working to zoom in or out. How does one do that? I've been stuck with whatever screen setting comes on when I open Ingress.

    (I still much prefer the two-finger method, which has become total habit after so long. It's really annoying to have my screen suddenly go black and have to re-open all over again when I instinctively put two fingers on the screen...)

    Yes, it's an I-phone SE.

  • sapvanessapvanes ✭✭

    I have same problems.

    iPhone SE 2, iOS 14,6.

  • sdsManiacsdsManiac ✭✭

    I have the same problem on iphone se 2 on ios 14.4.2

    And many thanks for the one-finger zoom method!

  • jene4444kajene4444ka ✭✭
    edited May 30

    Apple users know that older versions app cannot be installed from the App Store. This can be done on a PC using itunes 12.6.3 and fiddler (windows). Then installed the ipa file with 3utools (free app). See instructions here - https://www.youtube.com/watch?v=8uasNmwWy4c. I download the old version ingress prime 2.70.1 I do not know when this error will be fixed. It is impossible to play on version 2.70.2

  • 🤦‍♂️🤦‍♂️🤦‍♂️


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