I can now register in the forum for the first time! Almost all of my problems now seem to be completely resolved! Many thanks to the XMAmbassadors who supported us and made it possible for us to contact Pooja. And many thanks to @NianticPooja who listened to us and took care of our problems! Thank you very much!
Congratz.... happy for that... I can not still access intel. I got my wayfarer stat reset but ok, at least my recon badge is stil intact.