Can't change codename

Nickname change doesn't work? For 5 days I have been trying to send a request to change my nickname and every time I get: Something went wrong! Please reload and try again. We're sorry for the inconvenience.

Niantic tells me to clear my browser cookies & cache 🙄

I tried with 4 different devices, nothing changed

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Comments

  • Sagitario14Sagitario14 ✭✭✭

    Did you try on the scanner? Settings > Help center > Report a problem

  • It's useless, they say I have to clean my browse.

    I tried several devices to send a form for changing my nickname, and I get an error everywhere.

    Moreover, I tried to use random nicknames and email addresses, the result is the same.

  • HydracyanHydracyan ✭✭✭✭✭
    edited May 2021

    When I did mine it was finish like an hour after my request.


    Have you tried a diferent browser and another internet/location?

  • KirillDEKirillDE ✭✭
    edited June 2021

    When trying to submit a codename change form, there is always an error:


    It happens independent from browser and location, tested on mobile safari, mobile chrome, desktop firefox, chrome.

    Developer console shows following error on submit:

    Captcha solved always correct.

    Please check and fix the issue, Thank you

    Post edited by NianticVK on
  • Sorry for the delay @Bjuyrwww & @KirillDE! If you haven't already, try submitting a request using the incognito mode after clearing your browser's cache and history. If this continues, try logging in using another device(if possible), follow the same steps, and check if that helps. Do let me know how it goes.

  • KirillDEKirillDE ✭✭
    edited June 2021

    Hello and thank you for your reply.

    as i wrote before, already tried different browsers and devices. Incognito mode also. There should be a Problem with captcha configuration in the backend. Just try to submit the Form with any data, you will see.

    Post edited by KirillDE on
  • Hello @NianticVK , could you already investigate the issue? I checked right now and behavior remaind the same.

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