C.O.R.E payed but not active

i have payed (automatically)for core but it is not active anymore in prime. The first two months were ok.

I have tryed to restart, some in game actions. But nothing helps and I am not the only one

could you please solve this problem? My inventory is over 2400 items and I don’t want to lose my first Epoch streak.

I’m playing with an IPhone 8 iOS 14.0.4

4 votes

Investigating · Last Updated


  • @eddiesboy thank you for reporting this. Have you already reported this to our Ops team through the in-game Main MenuSettingsHelp CenterREPORT PROBLEM flow?

  • If I do that it tells me to go visit the community forum, that is what I did

  • @Eddol01 thanks for sharing that; redirecting to the Forum and closing the conversation aren't the way we should support this and we'll work to improve this flow. Did your C.O.R.E. rewards (2,500 inventory space) re-activate after taking a game action now?

  • Yes, it is ok now, thx To bad I missed my first epoch streak

  • This happened to me as well. Working on three days after commenting on (now three) posts.

  • @Docjeed thanks for your patience. This should be fixed now.

  • 私もです!なんとかしてください!

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