Sojourner progress lost even though I hacked every day ... 234 days for nothing?
Is this an error with the new medal or something else? I would like my progress back please.
Did you hack multiple times a day, or just once? Did you make sure your hacks were within 24 hours of the last one, not just in consecutive days?
Also, they don’t reinstate Sojourner progress. Ever. Sorry!
They have at least once or twice, depending on circumstances.
Hacking every day is not guaranteed to keep Sojourner from improving if you do not hack on a rolling 24 hour period.
A little description of how Sojourner's calculations work:
For example, you hack the first Monday at 14.00, then it will be recalculated at 14.00 for Tuesday (+1 day). This means that your rolling time per day is at 14.00
If on Tuesday you hack at 08.00, 10.00 and 13.00 then it hasn't been calculated for the next period even though it's a different day, because it's still 23 hours from the time of the first hack.
And if you don't hack again on Tuesday after 14.00 until Wednesday at 14.00, you will lose your Sojourner even if you hack again on Wednesday at 15.00, 20.00, 23.00.
So I suggest if you repeat your Sojouner to remember what time you hacked on that day, because that will be your rolling time the next day.
Just as a little side note to this when I contacted support about this while I was playing and learning how to earn badges etc....they advised it slightly different to what your mentioning above.
They told me "the way the sojourner works is simply a 24 hour period FROM THE POINT OF YOUR LAST HACK" so not actually the first Hack of the Day.
So I tested this and at the time (up to December 2019) this is exactly how it worked...there is still minor glitches on the soujourners stats on the agent history that could be fixed...but I doubt half of these issues will ever get fixed or looked at including my own.
Unless they've changed this since I last played to how it was explained above by @RushdieRR I wouldn't know as I'm not on the BattleField protecting/owning portals because of the lack of support and care that niantic gives to its players when issues crop up as they don't want to fix them.
So the LAST Portal You Hack is when your 24 hour period starts so Last Hack at 19:00 Monday you have to hack again after this for example 19:01 Tuesday to keep the sojourner going and so on but not within the same period otherwise it won't count.
@NianticKK or @NianticBrian or @NianticCasey
Which way round is the correct way ???
Obviously if your device crashes or an unforseen bug occurs preventing access to the app itself for example that is out of the users control niantic should act on this swiftly (ok I just made myself laugh at that last bit as I wrote it).