Community Ambassador

SSSputnikSSSputnik ✭✭✭✭✭

Where are they?

Its been like two months now.

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Comments

  • KarM3LKarM3L ✭✭✭✭

    I was wondering about that earlier myself.....

  • PkmnTrainerJPkmnTrainerJ ✭✭✭✭✭

    The role was still up to apply for about a week ago, so I think it’s only recently closed.

    They will now need time to review all the applications, and do the interviews and then place someone. Think it’ll take another 4 to 8 weeks.

  • SSSputnikSSSputnik ✭✭✭✭✭

    Two months - they probably got a ton of decent player applications in the first couple of days...

  • PkmnTrainerJPkmnTrainerJ ✭✭✭✭✭

    I’m sure they’ve had a bunch of quality applications and with remote working being more of a thing now, that opens it up more than before too, so I wouldn’t be surprised if it takes some considerable time to go through them all.

  • The Ingress Community Operations Specialist role would likely have a long hiring process, because it's an important role to not get wrong.

  • grendelwulfgrendelwulf ✭✭✭✭✭

    I really hope they hire someone who has experience managing a community, but has never played Ingress before.

  • Why do you want them to have never played before? Fresh viewpoint?

  • kiloecholimakiloecholima ✭✭✭✭✭

    I actually think it would be disastrous to hire someone who has never had experience playing Ingress before. The game should not just be a theory to the new community manager, but something they've used, tested, and have experience with. It's hard to imagine someone who hasn't played Ingress relating or effectively engaging with the community on topics that necessarily require intimate practical knowledge of the game.

  • PkmnTrainerJPkmnTrainerJ ✭✭✭✭✭

    I’m sure it was mentioned that the person who got the role would have to be knowledgeable about Ingress, or it was at least a desirable thing to have.

  • mortuusmortuus ✭✭✭✭✭

    I agree, it better be someone that has played ingress a few years otherwise it will be strange.

  • ArkFangArkFang ✭✭✭✭✭

    “Both” in a sense would be optimal I would say. In other words, someone who has experienced playing in both factions, getting to see how each works, the individual values, etc. Someone who would remain impartial but still be able to draw on their knowledge of each faction. If they have experienced both sides, I wouldn’t really mind what faction they are now.

  • Any Niantic representative (if we only get one) should be non-factional. We've had it in the past where some representatives heavily favored one faction, while others like both Brian, then Andrew then Brian (as SP) have been very welcoming of communication and feedback from both factions.

    I do think that if someone hired hasn't played Ingress, then they need a lot of experience in managing a rowdy player base previously. We definitely aren't the worst playerbase for a game, but we're also not the easiest playerbase for a game. 😂

  • PkmnTrainerJPkmnTrainerJ ✭✭✭✭✭
    edited May 2021

    As this would now be about 4 weeks since the applications closed, I wonder if there’s been any movement on this. Also, adding in the job specifications here as a reminder.

    Operations Specialist, Ingress Community

    Operations

    • San Francisco, CA
    • Los Angeles, CA

    The Operations organization at Niantic serves a mission-critical role in defining, executing, and scaling outstanding processes in service of our player, advertiser, and emerging development needs. We’re looking for someone who is hardworking with proven communication and written skills and experience managing a community. If you're knowledgeable about Ingress, are an effective communicator, and are interested in championing community feedback, we'd love to hear from you. This role is not eligible for immigration sponsorship.

    Responsibilities

    • Build trust and motivate interaction with Ingress channels through engagement programs.
    • Identify, amplify, and engage with high-quality user generated content.
    • Work with the support team to provide a cohesive voice across all our platforms.
    • Measure, monitor, and build detailed qualitative and quantitative sentiment reports identifying trends and opportunities for improvement.
    • Represent the voice of Ingress players in meetings with cross-functional partners of varying levels and job functions.
    • Collate feedback from Ingress players having access to beta/early access versions.
    • Perform key tasks including but not limited to workflow and process development, issue (bug) tracking and prioritization, documenting process, writing user-facing content, product support, and data analysis.
    • Constantly look for solutions to problems and evaluate ways to more efficiently and effectively lead the global support processes.
    • Represent the Ingress team online and at events.

    Qualifications

    • Strong familiarity and knowledge of all aspects of Ingress, its community, as well as popular gaming communities.
    • Deep, demonstrated experience in online community building, forum operations, and social media methodologies.
    • Over 3 years’ experience with brand communications, community management, and social media channel management.
    • A minimum of 1 years’ experience in community relationship building, partnerships/collaborations, and talent management.
    • Strategic thinker with strong leadership, management, and communication skills.
    • In-depth knowledge and understanding of social media platforms (Twitter, Reddit, YouTube, Instagram, Facebook, etc.) and how they can be used to achieve business goals.
    • Strong written communications and editorial skills.
    • Able to make critical decisions under time constraints and a full workload.
    • Experience working within strict brand and legal guidelines is a plus.
    • Experience working on other competitive games is a plus.
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