Lost sojourner but it's not normal

Hellôoô

I just saw that my sojourner was at 18 days and I hacked every day several times.... you can check my stats for verified that.


Is it possible to reset my sojourner to its normal value of 339 days (321+18)?


I don't really like the idea of having to restart 1 year for a bug that is not my fault. 

Thank you in advance for doing something about it.


Samsung galaxy note 10

Android 10

Prime 2.68.2

5
5 votes

New Report · Last Updated

Comments

  • mortuusmortuus ✭✭✭✭✭
    edited April 2

    did u hack atleast morning and evening within 24 hours ?

  • For this kind of problem, contact in-app support directly, as is a problem only with your account.

  • Hey there, @montitcha please get in touch with our in-app support. One of our representatives will take it from there and investigate. Thank you! 

  • I have the same situation. Currently my hack streak is 5 but sojourner streak only 3. I hack every day. When I reported this in application I was asked to write on this forum.

    I strongly recommend to restore my sojourner streak. I believe, today it should be about 136. But on Monday was reset.

  • PhantomR1982PhantomR1982 ✭✭✭
    edited July 9

    Hiya @montitcha & @mickyevitsh

    You need to use the option for "gameplay issues" and then use "skip" as a response to Remy's questions this will then change his response to "let me find my human team for you" or words to that effect.

    You then get asked a couple of things and a description and screenshot proof if you have any then within a handful of hours just check the in app/support page and you should have a response just keep this response going with the support team there.

    Just be warned though sojourner & streaks as far as I'm aware have never been restored once lost just do a search for "sojourner status" on the forum and read some of the other threads from disgruntled agents like myself.

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