Kinetic not counting Kms

Mineur1967

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Hello

I have a problem with my kinetic capsule blocked on 0 km for 2 days
My Trekker works is to register 1012 KM to date
Can you help me because I use this capsule a lot during my walks

cordially

you1977suke

私のキネティックカプセルもです。

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OgYgg

I also have the same problem my kinetic capsule wont register my walking distnce its stuck on 0.0km my Trekker works and register my kms walked. the problem started today 2021-04-02.

My trekker registed 9km today and my capsule 0.0km

WapNL

My kinetic stopped counting since the last day the hypercube program was available. Trekker has updated with 20km+ since then

OgYgg

mine is still bugged. Has some one solved it?

Mineur1967

for my part my kinetic capsule is still blocked on 0 KM for 10 days 😭
is no response from Niantic on this problem 🤷‍♂️

mortuus

Think Brian from NIantic must manually reset them like did with others that are stuck.

3car

Brian will have a look soon, for sure.

pelicanSH

My kinetic capsule is blocked on 0kms since sunday morning arround 7:00 am. The day before at 6 pm I had a message when I tried to program it. My treeker medal was at 4736kms. Now it is at 4761 and my kinetic capsule is always blocked.

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WapNL

@NianticBrian any chance we can get our Kinetic capsules reset so they start working again?

Thanks in advance!