Kinetic not counting Kms

in Report a Bug
Hello I have a problem with my kinetic capsule blocked on 0 km for 2 days My Trekker works is to register 1012 KM to date Can you help me because I use this capsule a lot during my walks cordially
6
Hello I have a problem with my kinetic capsule blocked on 0 km for 2 days My Trekker works is to register 1012 KM to date Can you help me because I use this capsule a lot during my walks cordially
Comments
私のキネティックカプセルもです。
I also have the same problem my kinetic capsule wont register my walking distnce its stuck on 0.0km my Trekker works and register my kms walked. the problem started today 2021-04-02.
My trekker registed 9km today and my capsule 0.0km
My kinetic stopped counting since the last day the hypercube program was available. Trekker has updated with 20km+ since then
mine is still bugged. Has some one solved it?
Think Brian from NIantic must manually reset them like did with others that are stuck.
Brian will have a look soon, for sure.
My kinetic capsule is blocked on 0kms since sunday morning arround 7:00 am. The day before at 6 pm I had a message when I tried to program it. My treeker medal was at 4736kms. Now it is at 4761 and my kinetic capsule is always blocked.
@NianticBrian any chance we can get our Kinetic capsules reset so they start working again?
Thanks in advance!