CORE Subscriptio charged but not renewed

My subscription was charged on 18th March but not renewed ingame.

I've tried contacting in app support - the last message was requesting screenshots of the tax invoice/purchase history, which I provided on 19th March. There has been nothing since.

I'm currently using an Android device but was initially using an IPhone when first subscribed in February - charge was successfully placed via Apple ID account

Screenshot of current subscription

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