Subscription renewed without paying first.

Neku69Neku69 ✭✭✭✭

I don't know how to explain this, I feel a bit ashamed, I didn't know this was going to happen. So I am going to tell you my story because I really want Niantic to fix this because I care about the game sustainability.

Mobile phone: Huawei P20 Pro

Ingress version: 2.67.1-2d5c7166

First of all, I'm very cautious with digital money, I don't trust Google services and as soon as I buy something, I delete the card. I know the device will ask your password and so on, but still, I don't find it a trustworthy system at all.

This afternoon, I recieved a mail that I needed to update my bank account data because if I did not, the susbcription will not longer be renewed.

After I recieved this mail, I rebooted the app to buy again the susbcription. However, when I was going to do that, I saw the well-known animation that automatically gave me another subscription kit. By that time, I was speechless, I didn't know what was happened. I don't have the video here, but I'll show the number of BB thatt my account has (I never touched or bought them).

Quickly after that, I tried to buy again the subscription in the ingame store, writing down the new bank account information. When I purchased it, I got the mail that I bought the subscription and it would last until 26th April, as the mail shows. (I did not get an additional subscription kit or another 7000 CMUs)

If you check my data, you'll see I cancelled the subscription few minutes after paying that. Do not worry, it's because I'm unemployed and the 2 month bonus was so great (keep it up!), so as soon I get a new job. I'll be back.

7 votes

New Report · Last Updated


  • Thanks for reaching out and explaining the issue in detail, @Neku69! We're looking into similar reports and will share an update as soon as if we have any. I appreciate your patience until then.

  • Neku69Neku69 ✭✭✭✭


    Thank you for your answer. I'll post this screenshot of another agent who had the same issue on IUENG (a telegram chat of ingress)

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