Messed up timeline for June FS Bonn, Germany

bridgerdierbridgerdier ✭✭✭
edited June 2019 in Event Support

At the June First Saturday in Bonn, Germany, both the Registration and Restock portals went online one hour later than published. Now bonus AP is coming in, and all agents are reporting vastly smaller numbers than expected, suggesting that the measurement window was off by one hour as well.

There is a lot of frustration, including some agents not receiving a badge, apparently not having done more than 5000 AP in the second hour of the event. Please investigate what happened, how the situation can be rectified and how to avoid future incidents of this kind.

Answers

  • In fevgames web, on the site for register the FS you can see the instrucctions for the timming of activation the portals:

    Portals will be activated at the following times:

    • Event start time 0:00 – Registration Portal is activated and marked with an ornament. Hack this portal to be eligible for Double AP and the IngressFS badge (both will be applied later in the week)
    • Event start time +1:00 to +3:00 – AP earned between the first and last hack of any portal within the two hour window will be measured and added as a bonus.
    • Event start time +3:30 to +4:30 – Restocking portal activates with an increased hack output

    Are you sure that the event was properly registered? the event start time registered was the start registration portal activation.

  • In fevgames web, on the site for register the FS you can see the instrucctions for the timming of activation the portals:

    Portals will be activated at the following times:

    • Event start time 0:00 – Registration Portal is activated and marked with an ornament. Hack this portal to be eligible for Double AP and the IngressFS badge (both will be applied later in the week)
    • Event start time +1:00 to +3:00 – AP earned between the first and last hack of any portal within the two hour window will be measured and added as a bonus.
    • Event start time +3:30 to +4:30 – Restocking portal activates with an increased hack output

    Are you sure that the event was properly registered? the event start time registered was the statt

  • In fevgames web, on the site for register the FS you can see the instrucctions for the timming of activation the portals:

    Portals will be activated at the following times:

    ·        Event start time 0:00 – Registration Portal is activated and marked with an ornament. Hack this portal to be eligible for Double AP and the IngressFS badge (both will be applied later in the week)

    ·        Event start time +1:00 to +3:00 – AP earned between the first and last hack of any portal within the two hour window will be measured and added as a bonus.

    ·        Event start time +3:30 to +4:30 – Restocking portal activates with an increased hack output

    Are you sure that the event was properly registered? the event start time registered in fevgames are the time for activation of registration portal, NOT for the beginnig of the AP Bonus.

  • bridgerdierbridgerdier ✭✭✭
    edited June 2019

    Unfortunately, the link to Fev Games doesn't seem to work anymore https://fevgames.net/ifs/event/?e=12600

    The timeline you posted is correct, but it has no relation to the problem. Event start time was exactly 1 hour later than published, all subsequent milestones had the same offset.

    Now you have about 100 disgruntled agents, because AP gains from the first hour were ignored, whole AP room the hour most agents spent waiting in line and socializing were measured instead

  • According to the records, event start time should have been 2pm, so AP time should have been 3pm-5pm with restock at 5.30pm all in UTC +2... Is this not what happened?

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