Core suscription reneval fail

Hi, i have a problem with the core suscription.

I buy it in feb 10, i was lvl 15, recursed 2 times.

Today my suscription was charged today, march 9, 1 day before agreed. And doesn't have to me any animation, item or CMU, only i keep inventory space, today i am lvl 8, recuersed 3 times. What happened?

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