mission authoring rejection email clarity

Could you change rejection emails to cite a single field? e.g. the Title

Currently rejection emails say there could be an issue in the art, title, description or waypoints, and then list various possible issues. Here's am example from Feb 23, 2021

Thanks for submitting 2-6 #MP Year of the **** Theme US - Eagle Park, CA. Unfortunately, we were not able to accept your Mission. Your Mission may have one or more of the following issues:

  • A lack of a clear and informative description and/or title
  • Mission Image, description, and/or title are unrelated to the Waypoints chosen


All 4 fields are mentioned with 'and/or' implying there could be more than 1 issue.

If there is 1 field wrong, there are 4 possibilities.

If there are 2 fields wrong, there are 6 possible combinations of 2 fields that could be wrong.

If there is 3 field wrong, there are 4 possibilities. Only 1 is right.

Or all 4 could be wrong.

For a total of 15 possible combinations of fields that could be wrong.


There are also many reasons for rejection, but they are less important, because whatever it is, we'll be changing a field, to avoid all known issues.


To resolve the rejection, the author changes 1 thing, taking a guess as which of the 4 things it could be.

If there are truely multiple fields that require changes, I would still prefer the email only pick one reason, and then when that is resolved, move onto the next field. Worst case, thats 4 rejections.

So far I've tried 11 times on this example. And the reason is unrelated to what the email says. Its not the description or title being unclear. Its not the image, description or title are unrelated to the way points. The real reason is the art contains the chinese symbol for ****, which falls into the single letter rule that isnt written.

This example being a mission project, we're also given art, and a template for what the title and description should be. So it would be nice if the art, which is not copyright, and created expressly for banners, were preapproved, so a large number of people submitting the same banner around the world, didnt all have to go thru the reject/resubmit process.

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Comments

  • Thats interesting. The word that is being censored here a p i g. is that why my mission is being rejected too. Sorry for the profanity.

  • Missions are using the Vanilla Forums filter? That's going to make things so painful.

  • kiloecholimakiloecholima ✭✭✭

    Seriously frustrating. I was helping another agent create a banner and we got the title/description canned response. I'm fairly well-experienced with creating banners and I feel pretty confident in saying there was nothing wrong with the title or description. It was pretty generic wording that's been used in tons of banners (i.e. "Tour of (Place)" "Visit the portals here to earn a picture on your profile"). We tweaked the description several times but kept getting rejection emails. After contacting support, they sent us a different email with a different canned response 🤦 We responded debunking each bullet point and got a followup saying "we can't provide any additional detail for the rejection."

  • ZeroHecksGivenZeroHecksGiven ✭✭✭✭✭

    Maybe someone from Niantic can step in here and offer us some guidance...

  • Neku69Neku69 ✭✭✭✭
    edited March 2

    In my case, I had to delete this banner because they said it was offensive, I admit that I started to speak in the descriptions about LGTB members along History, some of them were pretty shocking. For instance, in my hometown a ruling king was dethroned and among the accusations they told the public that he was ****. Therefore, the name "Wrath Pride" refers to how they were treated.


  • TrinityPrincessTrinityPrincess ✭✭✭✭

    I would pay money for this, and so would most of the people I know in the mission community! lolz!! I think we all have the canned response emails memorized at this point, and it is beyond frustrating.

  • grsmhikergrsmhiker ✭✭✭

    Maybe they just need to clarify the wording of the rejection reason a little bit. How about this. 😆

    Unfortunately, we were not able to accept your Mission. Your Mission may have one or more of the following issues:


    • We flipped a handful of coins and one or more landed on tails


  • phthoruthphthoruth ✭✭✭

    Agreed. It could be a feature of 'C.O.R.E.' subscription. A place to report issues that requires membership, but ensures Niantic responds to issues reported. That should probably be a separate feature request.

  • phthoruthphthoruth ✭✭✭

    Totally agree. Experienced authors have a pretty good idea of what a good mission is. And still it appears random when something is rejected. We are told it could be any of a number of issues, and it may be the title, description, art or waypoints. In otherwords, it could be anything. It could also be something they haven't listed as a reason, such as containing art that appears to be a letter.

    My proposed solution is pick one thing to reject it on. title, art, description or way point.

    Just one of these 4 things.

    It doesnt really matter what you say is wrong with it, at least we will know what to change.

    Once that one thing is good, you can reject based on another single thing, if there is more.

  • +1 on this. I recently had one mission in a 6-mission series rejected. The mission was in a former amusement park that closed down in the 70's then was converted into a park with informational signs about some of the more famous attractions that used to be there. My only theory was that the park's name was somehow objectionable, but almost all of the Portals in the mission had the name in their title so I had figured it was pretty self-explanatory.

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