Are bug reports being viewed?
It's nearing 2 months since we submitted a in-game ticket for the kinetic capsule, the ticket was closed by the Niantic staff before we could even respond. I wrote a bug report here, and found that at least 3 agents have faced/are facing the same problem.
The problem is, this is again not being looked into. There are more urgent bugs that break gameplay, but I see so many reports that are marked as 'new report' for too long.
When can we expect this? Or can we at least know that the reports are being processed regularly?