No key received when a new portal is accepted

Khatre

I got a portal accepted ( https://intel.ingress.com/?pll=48.838891,2.407003 ) but i did not received the key as usual.

And i did not received the confirmation mail too.

Only saw it accepted while checking wayfarer.

Samsung S10, portal nomination on v2.58.1, no key received on v2.61.2

Hydracyan

Are you sure it was your proposal?

Khatre

https://community.ingress.com/en/discussion/comment/125424#Comment_125424

yes i am 😄

Japo975

I'm waiting to get an approval to confirm about the keys, but i'm currently not getting confirmation e-mails for new submissions or rejections (only one rejection, but still no e-mail)

EDIT: Just got an upgrade approved and received confirmation email and key. It was an old nomination (2 months aprox) for wich i received submission confirmation so maybe it's only the new ones that are affected.

Alenkij

I have the same problem with portal https://intel.ingress.com/intel?pll=55.834934,37.528468

iPhone 11 pro, no key recieved on 2.61.2

quirischa

And i did not received the confirmation mail too.

This one is known problem: https://community.wayfarer.nianticlabs.com/discussion/10814/inconsistent-experiences-with-receiving-emails-from-wayfarer

This post is intended to be a summary of the ongoing email delivery issues some of you have reported experiencing with notification emails from Wayfarer.

...

Some users are not receiving email updates when decisions are made (acceptances or rejections) about their submissions.

I assume that the absence of a key is somehow linked to the lack of a message.

cc: @NianticCasey