Additional photo does not appear
edited December 2020 in Report a Bug
Hi there, I just want to report additional photos doesn't appear. I added a photo to at least two portals, it was approved (I received an email) but is not showed on portal photos. I repeat this process twice and still not working/appearing.
Device: Samaumg Galaxy S8+
Android version: 9.0
Ingress version: 2.59.2-e5b3ddf8
I hope the information provided be enough.
Thanks in advance guy!
This was surfaced over a month ago in the Wayfarer community forum here https://community.wayfarer.nianticlabs.com/discussion/9079/photo-bug-accepted-but-not-in-the-game
It has not yet been acknowledged by any of the Niantic team.
@NianticCasey @NianticBrian any insight on this? I've had at least 3 I've had to redo multiple times. I don't mind the extra AP but it's tiresome checking and redoing it.
Thanks! I will be checking existing issue report!
This is occurring more often with pictures I am getting approved, but never show in game. This needs some attention ASAP.
This bug is still happening for me.
@Niantic does it mean we will have to re-upload the "lost" submissions?
Is there any update to this, @NianticPooja? I've had to submit the same photo up to 3 times. This is wasting everyone's time.
Apologies for the radio silence on this issue. I have been talking to the Wayfarer team on the best way to address this. The good news is that we have an internal database update planned for early next year that will re-sync all accepted photos with the games and resolve this.
I also have the same issue , have more than 5 photo submissions accepted but not showing on portal.
This morning i got an acceptance mail for a portal photo. However, the photo still hasn't appeared on said portal for whatever reason.
Hey guys, now is working! Today I added an addition photo and appeared on the game!
I just have to say that the older ones are not appearing, so I thing we need to send again the photos in order to appear on the game.
I still have some portals where I got an acceptance mail for the additional picture, but it didn’t make it to the game yet.
Accepted on 21th Nov (Event)
I have had this issue for over a month now on iOS. This came 10 minutes ago, 3 Jan 2021 - no new photo in scanner though. It's one of many that I've received:
the bug is by far not finished. The "forgotten" pictures should get synced this month
(source: Casey in the wayfarer forum)
That was on December 12. It is January 14 in just an hour. I have three that are still not showing and they were approved Nov 28th, December 1st and December 14th
Did the early January sync happen?
If so, do we need to resubmit the images?
I have no update on this issue as @NianticCasey keeps silence at wayfarer forum topic
That's Niantic policy. Reply once or twice to get people's hopes up, and then ignore them forever.
I’ve submitted a few extra photos while playing, I received the usual e-mails to say they had been approved, as with portal approvals, photos normally appear on the portal instantly.
Its been over a day and there’s no sign of these photos on the portals.
Portal 1: The Beach, https://intel.ingress.com/intel?pll=51.912899,-0.661175&z=18
Approval e-mail dated: 17th Jan at 17:44 (GMT)
Portal 2: Parson’s Close Recreation Ground, https://intel.ingress.com/intel?pll=51.91418,-0.661607&z=18
Approved e-mail dated: 17th Jan, 19:58 (GMT)
Thanks for your time.
You are not alone. Many of us have been waiting months for them to sync. I have three approved photos still not showing either (since November and December). There are several pre-existing threads on this.
The good news is that per this thread, @NianticCasey says they are working on a sync for all photos "early" this year.
We are all wondering if we will need to reupload the images after the sync or if the missing ones will show up. NianticCasey said they would let us know further information as received in that thread.
Forgot to add, I contacted support, they confirmed it’s a bug, and the absent photos should show up soon (TM)...
Hello! It's good to search the forum and notice, the topic is already known. ;) It's good to know that I'm not alone. ;) Not good, that there's a bug like that!
The funny (not so funny realy) thing is, the photos "not appear" randomly. I'm a photographer, I try to "improve" the portal network by adding new, better pictures. I add about 10-20 photos a month, and most of them get in the game, but some (from time to time) though accepted, don't get "published" in the game. First it happened around the 10th of December 2020... And lately today - two pictures to two portals - accepted, not published. So... I'm here with you! :) Hope it gets resolved "Soon TM". ;)
Regards from Poland! :)
These bugs sure seem to be treated like a joke.
Yeah, tomorrow it's feb; still no action taken against the missing portal photo's. (not surprised though.)
This belong to the wayfarer forums
I have the same problem. After submitting some pictures belonging to different portals, and being approved, they are not in the portal's pics
No it doesn't. They accepted this bug report and changed the status to 'Working on a fix'.
From what I know, this should have been fixed in a database update last month, but usual wall of silence makes me think nothing changed yet. They'll get in the game eventually, I guess.
The uploaded photo which was approved by Niantic Ops is not shown in the portal photos.
The Ingress Prime Version is 2.63.2dcad5640. Kindly fix the problem.
Duplicate of this, wich is marked as "working on a fix".
There have been several instances where I've submitted additional photos for a portal and they were approved by email but never appeared on the portal. Attached is one recent example of an email photo approval confirmation but no photo appearing via the portal key.
Hi, I've got che same problem. Many portals to which I have added a new photo, is accepted (complete with sending email) but is not displayed in the portal.
Ingress Version: 2.65.1-5b23df20