Help! S.O.S.! For 2 months now, my Drone has not been working. When I try to use the Drone, the message "Scanner communication error" flies across the screen. I have opened and re-opened 4 tickets and have received similar replies from "the team", "the dedicated team", "the development team", and "the Engineering team". I have been told by the different teams that there are no restrictions applied to my account. They asked me to reinstall Prime (which I did) and to check my wi-fi and data (a-okay for the latter two). With instructions from a VanGuard, I logged onto another player's device and my Drone still did not work. When the player logged onto my device with his account, his Drone DID work. So, I can assume that my device is not the problem. I am hoping that this Community Forum will be the place where someone will finally be able to solve my Drone issue.