ban appeal for account that is not in database ?
my friend was banned during banwave that happened 2 weeks ago. he opened ban appeal, and received notifiaction, that his account was not found. he opened 2 more appeals, all with same result. I checked when he was sumitting, and his ingame name is same as in ban notification (and same as he was using), and his email address is same as was in ingress account termination email. is there some way how to reach human contact to get some normal response ?