New account cannot play

My son created an account and started playing. During the tutorial the GPS went bonkers and he stopped playing. Now he cannot login (even to this site). When the game starts after login you can hear it saying "Downloading latest intel package. Welcome back agent." However the screen shows the "Something is very wrong. The world is not what it seems. ..." Below you see the "Read the full Terms of Service" question. When you click "Accept" it shows "Saving" but then it shows "An error occurred. Please try again." He used the facebook login option if that makes a difference. I have cleared the cache and user data. I even reinstalled the app however he is stuck at this screen.

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