Banned after android update
Last night my Huwaeii updated as scheduled and this morning I could not open the scanner. I thought there was a general issue with login to Prime and had heard of other players that had experienced issues after android updates, so I asked around in my local community and got some advice in terms of restarting phone, reinstall app and so forth, but to no avail. So I opened a ticket and much to my surprise, I got a standard answer back that my account had been banned due to some unspecified breech of TOS or guidelines and was presented to an array of possible rules I should have violated, but none specific. Also, I had not gotten any mails or messages from Niantic adviceing me that my account was to be terminated and why. I requested an review of the case through an appeal I posted some 4 hrs ago and now I'm about two hours from losing my sojourner (which I am in dire need of in order to fer a missing platinum medal for lvl16).... What can/shall I do? I am dead sure of not breaking any rules and chalk this whole incident up to some issues with my Huwaeii android and Ingress Prime. Please advice!