Sojourner not incrementing

I will admit that this might be my own fault up front for relying on the charge mechanic, but after recharging a portal today my hacking streak went from 1886 to 0. Hacking a portal still shows 0. Restarting still shows 0. Hoping I haven't just lost a 5 -year- streak here....
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  • mortuusmortuus ✭✭✭✭✭

    have u recharging daily atleast morning and evening ?

  • Yeah, twice a day if not three. Took a lot of due diligence to get here, but it looks like I'm back at 1 finally today. Ah well.

  • Oh Dear,its always sad to hear this and say "Welcome to The Lost Soujourner Club" i'm more saddened that you've lost a 5 Year Streak due to the Hack/Recharge glitch im hearing a lot about.

    @NianticBrian or @NianticCasey Any Insight ??

  • Ah, there's a known bug? News to me...

  • mortuusmortuus ✭✭✭✭✭

    thats strange... if i recharge first at evening the streaks increases.. not sure why for some it doesnt? but to be safe hack a portal also even if recharged first and the streak increased... i cant explain this behaviour really???

  • It depends when your 24 hour window ended from your last portal to the end of this period...dont count on it as 12am to 12am your time as the 24 hour window...I also noticed when I was active that my stats never ever increased straight away during my portal hack time limit it always used to update between 7pm/8pm My time so I always made sure I hacked before this time period arrived then logged in after this to check my stats had increased as I didnt trust the stats mechanism...tried to tell support about it and got the usual nonsense from them.

  • Its known to everyone on the community if you look around...most are talking about it...support very rarely make it official.

  • mortuusmortuus ✭✭✭✭✭

    yes usually my hack streaks goes up sometime around 17:00 on recharge/hack... thats weird to me why it doesnt for other users? cant explain it really.

  • I have also noticed that the "all time" stats for hacking doesn't update at 7pm/8pm as i mentioned above however if you checked the "now" stat after this update this was a different figure and was always out by 48 hours before it updates..why it cant be in realtime i dont know.

  • LinkDanLinkDan ✭✭

    In Mexico we are presenting the same problem, the portal recharge system is not working and I already lost the meter. This discourages us from continuing to play. 🤔

  • mortuusmortuus ✭✭✭✭✭

    @NianticBrian any help for agents that lost sojourner because of this bug or ?

  • Yeah, believe me, I know. Years of keeping track of my twice daily physical hack, planning vacations around hotels near a portal...can't trust the counter.

  • Mine was also reset. Community feedback on the day that my counter did not increase was “game lagging”, “ghost links won’t go away so I can’t finish this field” & “are they messing with the servers because I can’t play” so I can only imagine that my hacks/recharges simply did not register server side. Of course support has been completely useless regarding this. They also claimed that there are “no widespread reports of recharges or hacks not registering” Glad I found this thread to prove I’m not alone.

  • Definitely. Thank you for the support and commiseration with me for sure. 2nd place endurance mark for my sector will have to do.

  • Unsurprisingly this goes unanswered, huh?

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