Trouble redeeming badges


Recently I tried to redeem the Nl-1331 Prime 2016 badge which was bought in Turkey.

I redeemed in Ingress Prime. At first when I tap on the enter button a pop up showing the amount of items in the inventory appear.

But the game didn't have me the badge.

I tried again but a message indicating that the passcode was full redeemed appears.

I already sent a ticket to Niantic support a week ago, but I didn't receive help since then.

What to do? What can I do?




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