My guess is Niantic has one support platform, that is catering for tickets from all their current games, but just addressed by different support staff dependong on the platform (Ingress/Pogo/HPWU/maybe even Catan). Considering the massive player base of Pogo, 15k is not that far-fetched, and would be all types of tickets, not just for cheating.
Well, I do have enough data to be sure that at least regarding COMMs is not working properly. Support and spoofers... better leave that bit for a different post since I'd like @NianticThia to get involved in this and Spoofing is like the final boss.
And I'm glad to know that you and your mates have no recent experiences with support! That is awesome, but I used to be like that until some years ago and now here I am. ♥️
This man ruined our game, he destroy any big fields with layers in any area in town and build own, but nobody seem him at portals locations (spoofer? Check pls!). He get the first place at score and only with this man res probably got win at score. It's fair play!
We hope that res too send reports for this player - but who knows?
If you elect to import your device’s address book contacts to find out which of your contacts uses our Services and to send them Friend requests, or invite them to join you in our games or other aspects of our Services, we will periodically sync your contacts’ information, including phone number and email, to our servers. You are responsible for ensuring your collection and sharing with us of your contacts’ information is compliant with applicable laws. This may require you to obtain your contacts’ permission. We may also get information about you from other Niantic users importing or entering their contacts. We use and may store this contact information to help you and your contacts connect through our Services. You can change your mind and turn off Niantic’s access to your contacts at any time in your device settings.
1) I do not plan to upload my contacts, and don't have their permission to upload, so I denied access to contact list in app permissions.
2) if someone else has my number or email in their contacts list, maybe a person I haven't talked to in 10 years, maybe a spammer with 100K contacts, who knows - they do not have my permission, in particular "to find out which of your contacts uses our Services".
How to make sure Niantic ignores my info when other people upload it?
At a glance Oauth looks fine, the issue is on Intel side.
Same for me. Ingress Prime lets me login, but unable to login to Intel through Facebook.
I can do that too.
"Just because an orchard produces a few bad apples doesn't mean you need to burn down the whole orchard".
I'm not against introducing measures to curb these instances of toxic behaviour, but disabling xfac comm for everyone is not the answer.
I would be very sad to lose xfac comm. Just yesterday I used it to communicate with the opposing team about a new account that started playing for their faction recently, why I'm 99% certain that the account is spoofing, and a synopsis of my evidence We also chat socially in all-comm from time to time and do so in ways that are civil and respectful.
Don't throw the baby out with the bathwater.
The reason is above as I said: the HS short the portal cooldown (for hacks), not the drone cooldown (for movement).
But it doesn't even need logic. Drones can do only one hack per portal per movement, and they move every hour. That's it.
Because the HS is a portal mod not drone mod and the 1h cooldown is on the drone.