Hi everyone -
I've spoken with the team to determine the best information to collect to help investigate reports of game latency.
When submitting a support ticket, please use the information below as much as you can. If posting here in the forums, I'd like to ask that we use this thread/bug report to as the place to report so it's all in one place for reference.
Reporting Game Latency
- Date and Time: As close to the exact time as possible, what is the date and time you experienced the latency?
- Timezone: What timezone are you in? If possible, use UTC.
- Action Performed: What action did you take that you experienced the lag/latency? (e.g. quick hack,
glphyglyph hack, hang after deploying 3rd reso, loading the game, etc)
- Perceived amount of latency: A bit more tricky - it can 10 seconds can sometimes feel like 10 minutes but what we're trying to determine if it was a shorter amount of lag or a longer amount of lag.
If there are additional details you wish to provide that may help, I'll take that too - like "I had just stopped driving and was going 80KPH before I tried to fully deploy the portal" or "I have been playing/had my Scanner open for the last 2 hours" (I totally pulled these out of the air as possible examples that might help, that does not mean these are causing latency!).
Whenever We Start The Game And Open someone's profile then after 3rd - 4th check the scanner continues Loading and after that Noone's profile shows including myself.
i checked my internet connection and also tried Clear cache & data but it's not fixed then i tried to reinstall the application but its also not fixed.
another problem is sometimes we open remote portal view window and press cross button to back then the button not working
Device: Android version 10/color os version V7.1
I was silly enough to waste an Apex in the middle of a general outage of the scanner...
I got an approximate of less than 5 minutes effectiveness